At Access Disability Services, we believe that the best care doesn’t start with a service — it starts with you.
- That’s why everything we do is built on a client-centred approach.
- It means you’re not just part of the plan — you are the plan.
- Your goals, values, lifestyle, and voice guide every decision we make together.
But this isn’t where it ends — we also take a holistic approach, which means looking beyond just one aspect of your support to care for the whole you: mind, body, emotions, and community.
So, what do these approaches mean, and how do they work hand in hand?
What is a Client-Centred Approach?
A client-centred approach is all about:
- Listening deeply to your needs, preferences, and dreams.
- Respecting your choices and putting you in the driver’s seat.
- Collaborating with you to build a support plan that feels right for you.
- Adapting to your evolving needs and goals over time.
It’s not about fitting you into a system. It’s about shaping the system around you.
What is a Holistic Approach?
A holistic approach means recognising that you’re more than a diagnosis, a plan, or a task list.
You’re a whole person — with relationships, culture, feelings, spirituality, history, and hopes.
Holistic care takes all of that into account. It focuses on supporting your:
- Physical health
- Mental and emotional well-being
- Social connections and community involvement
- Cultural identity and personal values
- Life skills, goals, and a sense of purpose
How These Two Approaches Work Together
When we combine client-centred and holistic care, we create something powerful:
We start with what matters most to you.
You tell us your goals — we listen, learn, and follow your lead.
We look at the big picture.
Your goal is to find a job, but we also check how your health, home life, confidence, and skills are connected to that goal, and how we can support all of them together.
We work with you, not for you.
You’re not just a participant — you’re a decision-maker.
We walk alongside you, offering personal, empowering, and meaningful support.
What This Looks Like in Action
Here’s an example:
Imagine a participant wants to improve their daily routine.
A task-based approach might assign a support worker to help with showering and meals.
But at Access Disability Services, we take it further:
- We ask what they want from their day — hobbies? Social time? Quiet space?
- We explore how mental health or mobility might be affecting their routine.
- We check if their environment is helping or hindering independence.
- We involve the right supports — like occupational therapists, art therapists, or community access programs — to build a routine that’s not just functional but fulfilling.
Why This Matters
- Because care should never feel cold or clinical.
- It should feel human. Empowering. Yours.
By combining a client-centred and holistic approach, we’re not just ticking boxes but building trust, confidence, and real, lasting change.
Want to Experience the Difference?
If you’re ready to receive care that truly sees and supports you, our team at Access Disability Services is here to help.
Let’s work together to build the life you want — on your terms, at your pace.
Reach out to us today to get started.